Tutanota FAQ

• What is Tuta Mail?
  Tuta is the most secure email service. We are innovation leaders in encrypted communication: Like the encrypted chat app Signal we are already working on post-quantum secure encryption for Tuta. We are at the forefront of the privacy revolution by offering everyone in the world a private email account.
• How do I create a secure email account?
  You can create your secure email account by signing up for Tuta for free or by choosing one of our paid plans. Tuta combines ease-of-use with automatic encryption to guarantee maximum security and privacy of your email account, your calendars and your contacts. Simply login to your new email account with your password and get started.
• Can I create a free email address?
  Yes, you can create a free email address by selecting “Free” when signing up for Tuta. All security features like built-in encryption, session handling, no tracking and no ads are included in the free version. You don’t need to be tech-savvy to use private email with Tuta.
• Can I create a custom domain email address?
  Yes, you can create an email account with your custom domain and an unlimited number of email addresses by selecting “Revolutionary” or “Legend” when signing up for Tuta. For a professional email address, please select “Essential”, “Advanced” or “Unlimited” when signing up for a Tuta business email account. All paid plans of Tuta come with great benefits such as more storage, additional email addresses, unlimited number of calendars, inbox rules, shared mailboxes, calendar sharing and event invites as well as autoresponders.
• Is Tuta Mail more secure than Gmail?
  Yes, Tuta is the better email alternative compared to Gmail because Tuta protects your private communication with built-in encryption and enable you to send confidential emails. Tuta is known for respecting your right to privacy: there is no tracking, no profiling and no advertisement in Tuta.
• Why is private email better than Gmail, Outlook or Yahoo?
  Tuta as a private and secure email service protects your data with automatic encryption. By switching to a private email provider like Tuta, you take back what is already yours: your data. With Tuta no one can use or abuse your data. That’s why private email is better than Gmail, Outlook or Yahoo email accounts.
• Where are my secure emails stored?
  Your secure emails are stored on or own servers in ISO 27001-certified data centers in Germany and in full compliance with the GDPR. All data in Tuta is automatically encrypted so that only you can access your data. Not even we at Tuta can see your data.
• Can I access my private emails when offline?
  Yes, you can access and decrypt your private emails, calendars and contacts in Tuta simply by accessing the Tuta apps on Android, iOS, Linux, macOS or Windows.
• Free email address or your own email domain address?
  Your email address is the most important part of your online identity. Almost all services - your bank, Facebook, Amazon, PayPal, etc. - rely on your email address as an identifier. Using your own email domain allows you to take full control of your email address - and keep it forever. You are free to choose your provider, and change it if unsatisfied. For optimal security, using your own custom domain for email is highly recommended, both for professional and private emails. **1. Independent** Providers of free email addresses, so called freemailers, often offer all functionalities for basic email needs. However, if you use their provided domains, your online identity is bound to using this exact service - forever. If you choose to get your own domain instead, you are free to switch email providers and choose the one that offers the best functionality paired with the best security. **2. Professional** Your email address is your digital identity and signals professionality. Email addresses from freemail providers do the opposite. Just imagine you would receive a business email from a Yahoo.com or Gmail.com email address. This does not look very professional. Using a freemail provider for business use is therefore not recommended. Freemail providers are also disadvantageous when the recipient evaluates whether the sender is who he says he is. Based on the domain in the email address, the recipient can recognize the website, look it up and assess the value and authenticity of the sender. If you use your own email address linked with your own domain, you make a good first impression, and the recipient can easily look up your homepage. **3. Own name** A domain of your own with a personalized email address attracts attention. It stands out and makes you look better. Plus, with your own domain you are free to choose the perfect email address, for instance your name, which is usually already taken at a freemail provider. **4. Security and continuity** If you delete your free email address, many freemail providers reassign your deleted email address to a new user. The new owner might then also receive messages addressed to you that are sent to the old, deleted email address. Email addresses should remain under the control of the original owner for life to avoid this scenario. Using your own domain makes this a given: You can keep your own domain for life. Compared to using your own domain for email, freemailers are not a constant. In the future, they might be discontinued, canceled, or switch their subscriptions to charging you. When you first register, it is unclear in which direction the provider will develop. Having your own domain frees you from these risks. If the freemail account is hacked and all data is deleted, recovery is usually impossible because freemail providers make it difficult or very expensive to get support. In addition, it is usually impossible for the freemail provider to verify that you are the true owner of the hacked email account, and therefore the address is lost even if you do manage to contact support. This problem can get solved easily if you use a paid account with an email service that focuses on security and offers two-factor authentication.
• Six common mistakes with business email.
  Setting up email domains and addresses is easy. However, there are serious mistakes you can make at the beginning. Here are the most common mistakes and how you can prevent these: 1. Using a freemail service instead of an email address with your own domain. This can save money, but an address ending in @gmail.com, for example, gives an unprofessional impression. Plus, you can never switch your email provider even if you're unhappy with the service or else you would lose your email address. 2. Creating an email account with your current internet provider, such as businessname@internet-provider.com. If one day you want to switch providers or your company moves to a region where there is no internet service from the previous company, continuing to use the email address will be a real problem. 3. Only using personal email addresses and ignoring alias email addresses. If you refer new customers directly to a team member (e.g., joe@), but that person leaves the company, future inquiries will go unanswered. An alias address such as sales@, on the other hand, is future-proof: Emails are then forwarded directly to the person currently responsible, or even to a team of people. 4. Using professional email addresses for personal purposes, such as social networks or associations, is also not recommended. In the age of Big Data, business-related data should not be linked to non-work activities. In particularly serious cases, this could cause immediate damage to the company's reputation. 5. Changing the email address too often. Business cards and contact lists stay in circulation longer than expected. If you change your email address too often, you may lose contacts and relationships that have taken a long time to build. 6. Choosing a particularly long email domain. Unlike links on the web, where the length of the web address is often irrelevant, email addresses are still entered manually. Out of consideration for your communication partners and to reduce the risk for typos, shorter domains are a better choice. Ideally, you should use the same short domain for both your website and your email addresses. However, if you use a longer domain for your website, it makes sense to also register a shorter domain for your email addresses. Now you know everything you need to create a professional email address with your own domain.