您的安全邮箱服务指南

我们详细的指南解释了你需要知道的关于加密邮箱的所有一切
目录

概要

登录、热键与邮件头信息

Tutanota login

  • Here you login to our mail client.
  • Please enter your full email address and password and click 'Log in'.
  • If you tick 'Store password', your password will be stored in the browser for easier login. Only choose this option if you are using your own device.
  • Click on 'More' to see more options. 'Sign up' to register a new account, 'Switch color theme' to switch to the dark theme (shown in the screenshot above), and 'Lost account access' to open a help article on how to recover your account.
  • If you have saved your password, you will see two more options under 'More': 'Different account' to login with another Tutanota email address and 'Delete credentials' to delete the password you have previously saved in the browser.

Tutanota shortcuts

  • Tutanota supports lots of keyboard shortcuts. You can display all shortcuts available in any given section of Tutanota by pressing F1 (fn+F1). You can also use HTML shortcuts to design your mails such as Ctrl+b, Ctrl+i, Ctrl+u.
  • Show header info: You can show the email header of received emails by pressing H.
  • Tutanota strips headers from emails sent to protect your privacy.
  • If the technical sender is different from the header info, Tutanota warns you about this. The differing sender information could be a sign that this email is coming from a scammer.
如何在 Tutanota 中设置双因素认证(2FA)?

请注意:2FA仅在新的Tutanota客户端(https://mail.tutanota.com)可使用,目前您无法将2FA用于Tutanota Android和iOS应用程序。将在未来几个月内添加对应用程序中对2FA的支持。不需要在您的帐户中设置2FA,但如果您想要额外安全性所带来的安心,建议您使用。注册您的第二验证因素您可以在“设置” - >“登录”中将您的第二验证因素与Tutanota连接起来。作为管理员,您可以在“设置” - >“用户管理”中为您的用户设置第二验证因素.Tutanota目前支持以下第二验证因素类型:安全密钥(U2F),例如Yubikey。 U2F目前由Chrome和Opera支持。 TOTP与身份验证程序,如Google身份验证器,Authy等。我们计划支持更多的第二验证因素类型的软件或插件。请通过社交媒体告诉我们您喜欢的内容!管理员和“普通”用户可以添加第二验证因素,但只能由管理员删除。*注意:如果您丢失了第二验证因素,您将无法再登录到您的帐户。为防止这种情况,您可以添加多个第二验证因素。我们还会添加一个重置帐户的选项,以防您在不久的将来丢失密码或第二验证因素。** ##使用您的第二验证因素进行身份验证登录时,您必须使用其中一个验证因素进行身份验证。相反,您也可以从另一个登录的客户端接受该会话。如果您的浏览器不支持您注册的第二验证因素,则您只能接受来自其他客户端的会话。

如何重置密码、双因素认证(2FA)?

我们不能访问您的密码,也不能重置。请把您的密码写下来并放在安全的地方。

也请记住正确的用户名及域名结尾(.de 或者 .com)。

Tutanota付费版里管理员可重置其他管理员或附加雇员账号密码,如果想确保不丢失账号,最好有不少于两名管理员。

添加自定义域名

If you own one or more domain names that you want to use with Tutanota, you can add these domains to your paid subscription of Tutanota. The setup wizard for your custom email domain will guide you through the process in just four small steps. In each step the wizard will explain, which configuration changes you have to make. If you don't have a Tutanota account, you can register here.

The setup wizard for your custom email domain can be found in 'Settings' -> 'Global settings' -> 'Custom email domains' by clicking the '+' button.

In order to send and receive emails with your custom domain in Tutanota, you need to configure the following types of DNS records in the settings of your domain name provider. Prior to configuring those DNS records the wizard will allow you to create new users or email aliases for your custom domain in order to have a smart switch to receiving emails in Tutanota.

  • a TXT record to prove that you are the owner of the domain
  • an MX record with any priority
  • a TXT record for SPF
  • CNAME records (_domainkey) for DKIM
  • CNAME records for MTA-STS
  • a TXT record (_dmarc) for DMARC is recommended

The exact values that these DNS records should point to will be shown to you in the setup wizard.

The MX record is necessary to relay emails for your domain to the Tutanota servers. The SPF TXT record marks the Tutanota server as valid sender of emails from your domain. The _domainkey and _dmarc records make sure your emails are signed with DKIM and sender spoofing of your domain's email addresses can be detected automatically by the recipient mail servers. The MTA-STS records make sure that transport encryption and authentication is used between different mail servers.

Tutanota will indicate if the DNS records are fine for all your domains or if there is something that has to be changed.

Please note that with some domain name providers it may take up to a few hours before changes to your DNS records become visible for other mail servers. You can check your DNS settings here.

如何以您的组织或公司的域名使用Tutanota?

1.在该处注册一个免费邮件地址:https://app.tutanota.com/#register,这会是您的初始管理员账户,向该账户添加附加账户后,您可指定所有或一些账户作为管理员。管理员账户能更改设置项或管理其他账户,比如重置用户密码。因我处无法重置密码,所以建议您至少设两个管理员账户,这样万一某一方遗失密码,可用其他账户重置。
2.使用浏览器升级账户到付费版(按钮在顶部菜单中)。
3.在“设置” -> “扩展”中添加您的域名,您也可以在此先找到如何配置MX DNS的条目信息,以便于将收到的SMTP邮件转到Tutanota服务器。
4.在“设置” -> “用户管理”中给您的域名添加用户账户(邮箱),如果用户数量较多,可用导入包含用户名,邮件地址(,亦可预置密码)的CSV文件的方式,这样就能一步创建所有用户账户。
5.给每个用户提供相应密码,他们就能登录进各自邮箱了。

另外,您可在此查看Tutanota使用手册:https://tutanota.com/howto

How to book Secure Connect?

To book the encrypted contact form Secure Connect, you need to:

Journalists can apply for a free usage of Secure Connect. NPOs can get the business version of Tutanota at half price which includes Premium, whitelabel and Secure Connect.

How to send an encrypted message via Secure Connect?

When someone starts to communicate with you via the encrypted contact form Secure Connect, the entire communication will be encrypted end-to-end. Encryption takes place locally in the browser so that no third party - not even we as the provider of Secure Connect - can access this information.

Here is how to start an encrypted communication channel via Secure Connect:

  1. Click on Create Request.
  2. Enter a subject line.
  3. Choose a password and repeat the password. In case you want to check for replies later, write down the password somewhere safe.
  4. Enter your message.
  5. Drag and drop files into the message field or click on the symbol in the top right corner to attach files. They are automatically attached to the message.
  6. In case you want to be notified about replies, enter an email address at the end. This is optional. If you want to stay anonymous we recommend not entering an email address here.
  7. Click on Send in the top right corner.
  8. A random email address for your encrypted communication channel has been created. Write down this email address (and the previously chosen password) to re-access your encrypted communication channel later.

While sending the encrypted message via Secure Connect, Tutanota automatically creates a mailbox for the sender with an automatically generated email address of your whitelabel domain. The sender can login with the selected password to read your reply and also reply again. With Secure Connect an encrypted communication channel has been established that is both easy to use and secure.

我什么时候需要加密邮件?

以下例子显示出Tutanota如何加密发送和接收的邮件。Alice使用Tutanota,Bob不确定使用,Carol不使用Tutanota。任何情况下,所有的邮件(包括附件)都是加密存储在Tutanota服务器上。独立于端到端加密,客户端到Tutanota服务器之间的传输受SSL和DANE保护。

发送与接收端到端加密邮件
邮件在Alice的客户端加密,并在服务器上加密存储,只有Alice或Bob能解密。

发送与接收端到端加密邮件

发送非加密邮件
邮件通过SMTP方式发送给收件方,但仍然是为Alice加密存储在服务器上的。

发送非加密邮件

接收非加密邮件
通过SMTP方式接收的邮件,服务器为Alice加密存储。

接收非加密邮件

关于在安卓系统上更新网页页面的说明

Updating WebView is usually as simple as installing an app. For devices with Android older than Nougat, this is usually the app called Android System WebView, which you can download from the PlayStore here.

Additional optional settings changes

The Android N default WebView is usually tied to the Chrome browser. If you don't want to install Chrome, you can install another provider and later select another WebView implementation in the developer settings.

To enable developer settings:

  • Open up your Settings app.
  • Scroll all the way down to find “About Phone” (or “About Tablet”)
  • Scroll down again and find the entry with the Build number.
  • Start tapping on the “Build number section”, Android will now pop up a message informing you that in x amount of clicks you will become a Developer. Keep tapping until the process is complete.

Some of the apps providing WebView are:

Note for LeEco device owners: LeEco made changes to some devices which prevents changing WebView. We don't know of a workaround, yet. We recommend using the web browser to access your Tutanota mail account.

邮件

导航菜单:邮件与邮件夹

Tutanota将根据您浏览器的宽度显示邮件夹列表、邮件列表以及所选邮件。

邮件夹

  • 创建邮件夹:请点击左侧文件夹视图中的“+”图标。您可以在弹出的窗口中填写邮件夹名称。新创建的邮件夹将以首字母顺序排列在“您的邮件夹”目录下。您可以根据需要,创建任意数量的邮件夹。
  • 编辑邮件夹:请点击邮件夹,再点击邮件夹旁边的“···”图标。您可以“重命名”或者“删除”所选邮件夹。
  • 请注意:您删除邮件夹的同时,邮件夹中的所有邮件也将立即被彻底删除。请在点击“删除”前确认所选邮件夹。
  • 如果您正在浏览“垃圾箱”或“广告邮件夹”,您可以点击文件夹旁边的“清空邮件夹”图标以彻底清空该邮件夹。当您点击该图标时,邮件夹中的所有邮件将被彻底删除。“彻底删除”意味着您或我们都无法恢复这些邮件:它们将被我们的服务器移除。
  • 广告邮件夹:Tutanota将自动将疑似广告的邮件放在此邮件夹中。如果您在该邮件夹中删除邮件,邮件将不会被移动到“垃圾箱”,而是直接被彻底删除。
多选、拖曳、标记未读邮件

Multi select

  • You can use multi-select on desktop (press Shift or Ctrl while selecting and deselecting specific mails) and mobile (activated by a long press).
  • You can move all selected mails with drag & drop to any folder.
  • You can click the symbols displayed to the right: 'Cancel', 'Move', 'Delete', or the three dots. When you click the three dots, you can choose one of the following options: 'Mark unread', 'Mark read' or 'Export'.
  • In the Tutanota app you can swipe a mail left, then it goes to Trash. If you swipe a mail right, it goes to Archive.
邮件处理

Mail menu items

When you select an email, these options show up to its top.

  • The top email menu has the following options:

    • Arrow left = reply - Shortcut: Press R.
    • Double arrow left = reply all - Shortcut: Press ⇧ + R.
    • Arrow right = forward
    • Folders symbol = Move this email to a folder. When you click this symbol, a folder list opens where you can choose a folder to move the email to. You can also move a mail with drag & drop in the browser.
    • Delete symbol = The email is moved to Trash.
    • Three dot symbol = You can mark the email unread or export it.
  • If you want to print an email as pdf, you can use the browser function for printing.

Sender

  • In an opened email, you can click the sender. A pop-up opens where you can show and edit this contact in your address book.
  • You can also click on 'Add inbox rule' (part of all paid plans) or 'Add spam rule' so that future mails from this contact are automatically moved to a specific folder.

Add rule

  • With a paid subscription, you can also click 'Add inbox rule' to send all new emails from this sender to a particular folder. Find more details on 'Inbox rules' under section 'Email'.

Sending of emails

Write a mail

Condensed email window.

  • Click on 'New email' in the top left corner to compose a new email.
  • When you enter an email address into the 'To'-field, Tutanota shows you the preview of matching email addresses from your address book. You can hit 'Enter' to choose the first email address shown or you can keep on typing.
  • Once you have entered an email address in the 'To'-field, the 'Confidential'-button appears in the 'Subject' line. Click on it to send this mail not end-to-end encrypted. You may also switch the default to encrypted/not-encrypted here in your Settings→ 'Default delivery'. Emails to other Tutanota users are always end-to-end encrypted; there is no option to disable this.
  • Below the recipient's email address of an encrypted mail, you enter the 'Password' for the recipient, which you need to share with your recipient via a different channel.
  • Attach files by clicking on the file symbol in the subject line or by using drag & drop.
  • Write your email like you are used to from other webmail services. When you click 'Send', Tutanota automatically encrypts subject, body and attachments for you.

Writing an email

Enlarged email window.

  • Click on 'Show' in the 'To' field to enlarge/reduce the options shown. After enlarging it, you can enter Cc- and Bcc-recipients.
  • If you have added an alias in 'Settings', you can also change the email address you want to send from by clicking on the pen symbol next to the 'Sender' email address. You can change the default sender here in your Settings→ 'Default sender'. This makes your alias the default sender, the Tutanota address will still remain the main account address (name in tab) which can't be changed.
  • External recipients of an end-to-end encrypted email receive a notification mail from your Tutanota email address. You can choose the language of this notification email by clicking on the pen symbol on the right (in this screenshot: English is chosen).

Text editing tools

When writing an email you can use these text editing tools

Please use mouse-over in the web client to see what symbol represents what function. The Tutanota text editing tools enable you to embed images, add lists (bullets and numbers), change texts to bold, italics, underline, monospace, add hyperlinks, align the text left, center, right and justified, change the text size, and remove all formatting from selected text.

Load external pictures

View images in Tutanota

Tutanota blocks automatic image loading to protect your privacy. To load external images, please click on the image button next to the subject line. Inline images are displayed directly as no external content needs to be loaded.

如何设置外部收件人邮件默认不加密?

点击“设置” -> “邮件”,在此您可选择外部邮件是否默认加密(复选框选中)或者需要您在书写邮件时点击加密图标以进行加密(复选框未选中 = 默认不加密)。Tutanota用户之间邮件默认一直加密的。

对外部接收者的加密邮件

当发送加密邮件给外部接收者时,您需要设置一个密码。

撰写邮件

一旦设置,密码将会自动同联系人一起存储在 Tutanota 地址簿中。该加密地址簿也将作为对于外部联系人的一个密码管理器。下次你给该联系人发送邮件时,你只需要填写邮箱地址,Tutanota 将会自动输入加密密码。注意,你需要通过第二条途径来传递密码。如果你想要修改该密码的话,你可以在联系人页面或者在撰写新的电子邮件时修改它。

外部接收者

  • 收到一个链接到 Tutanota 的通知(使用浏览器打开),
  • 输入交换得到的密码,
  • 可以阅读自动解密的邮件,安全地回复,导出所有交换的信息然后保存到本地。

注意:通知邮件中的链接包含一个必须同密码一同使用的盐值。如此,任何想要截获您加密信息的人必须知道准确的链接和密码。(旧有链接将会在您再次给此邮件地址写信时被抛弃。)

增加地址别名

点击这里进入您的邮箱→“地址别名”:点击“显示地址别名”,然后点击“+”增加别名。您可以在弹出窗口中输入您想要的别名,然后点击“...”选择别名的域名。它可以是Tutanota的所有域名,也可以是您已经添加的自己的域名。

请注意:Tutanota域名下的别名只能被停用,不能被删除。停用的别名必须和您的账户保持链接以备您以后再次激活使用。而当您使用自己域名下的别名时,您可以随时删除它然后创建新的别名。

您可以改变默认发件地址为您自己的域名下的别名(或者其他别名),点击这里进入您的邮箱→“默认发件人”。这将使您的地址别名变为默认发件人,但是您的Tutanota账户主要地址(显示在登录标签里)并不会因此改变。

如何设置垃圾邮件检测规则(配置邮件黑、白名单)?

Tutanota的垃圾邮件检测分多个阶段,对于收到的非加密SMTP邮件,首先检查是否在DNS黑名单上,其次进行内容检查来筛选是否作为垃圾邮件,被标记为垃圾的邮件会被移动到邮箱的垃圾箱中,最后我们基于用户定义的发送方列表过滤垃圾邮件,该列表指出了把邮件地址作为垃圾(黑名单)或非垃圾(白名单)的可能性,该检查对所有收到的邮件都执行,可被管理员配置,其规则对所有用户有效。

Tutanota账户管理员可在“设置” -> “垃圾邮件规则”中配置邮件地址列表,指定邮件地址或域名为以下垃圾判定规则中的一项:

  • 非垃圾 - 该发送地址的邮件直接存储到收件箱。
  • 垃圾 - 该发送地址的邮件直接存储到垃圾箱。
  • 舍弃 - 该发送地址的邮件会被静默舍弃掉,发送方不会收到任何相关信息。

“非垃圾”优先级高于“垃圾”,“舍弃”的最低。再者,除单个地址外,您也可基于域名定义规则,域名规则的优先级低于邮件地址的。

制定域名规则有限制,您不可把Tutanota或自己域名指定为“垃圾”或“舍弃”。

Allow emails blocked due to spam

How to receive blocked emails
How to receive blocked emails.

Go to 'Settings' -> 'Global Settings' -> 'Rejected email senders' to check whether any email to your account has been blocked due to the sender being listed on a spam list. You can click 'Refresh' to refresh the list in case you are waiting for a registration email. If a blocked email is shown here, you can allow the sender so that emails from this sender will reach your inbox in the future.

Report an email for phishing

To report an email for phishing, please click on the three-dot button to the right in an opened phishing email. Then click on 'Report phishing'.

Report phishing

联系人

Calendar

用户设置

登录信息和会话管理

Login

'Login' shows you several info items about your Tutanota account.

  • 'Login credentials': You can check your email address, your password, and your recovery code. When clicking on the pen symbol next to 'Password', you can change your current password to a new one. The pen symbol next to 'Recovery code' lets you view and update your recovery code. For this, you need to enter your password. As we can't reset your password, it is important that you keep your recovery code somewhere safe.
  • 'Second factor authentication': Click the plus symbol to the right to add a second factor. Tutanota supports U2F and TOTP for 2FA. Once added all second factors are displayed here. You can delete them by clicking the cross symbol next to each added key.
  • Activate session handling to see who has accessed your Tutanota account. This information is stored encrypted and automatically deleted after one week.
  • 'Active sessions': This shows you the IP address currently being logged in to your account. We only store client and IP addresses encrypted so no one but yourself can access this information. Here you can remotely close sessions, for instance when you have lost your mobile phone and you are still logged in on your phone.
  • 'Closed sessions': Click on 'Show' to see from where you have logged into your account recently. This lets you check whether someone else tried to access your Tutanota account.
您邮箱的所有设置

发送邮件

这里可以设置如何发送您的邮件

  • “默认发件地址”: 您将以这个地址发送所有邮件。如果您的账户拥有地址别名,您可以点击“笔”符号更改默认发件地址。您也可以在每次发送邮件时更改。
  • “发件人”:这是会和您的邮件一同显示的名称。您可以点击“笔”符号更改它。
  • “邮件签名”:您可以在发送邮件时使用的默认签名。点击“笔”符号更改它或者不使用任何签名。
  • “默认发送方式”: 点击“笔”符号以选择默认是否对将要发送的新邮件启用端到端加密。您可以在写新邮件时更改它。
  • “格式化”:点击“笔”符号以选择是否将所有邮件以HTML格式发送或者转换为纯文本。
  • “创建联系人”:点击“笔”符号以选择是否在发送邮件时自动创建联系人。
  • “搜索邮箱”:点击“笔”符号以选择是否开启加密邮箱搜索功能。请注意:在Tutanota中搜索是在本地进行处理,因为服务器端您的数据都进行了加密。因此,开启搜索会在您的设备上消耗更多内存并且可能消耗额外的流量。

邮件别名

  • “邮件别名”: 点击“显示邮件别名按钮”以添加或者关闭别名功能,点击加号会弹出窗口,在那里增加别名。点击...按钮为您的别名选择一个域名。它可以是Tutanota的或者您已经添加自己Tutanota账户的任何一个域名。在这之前,您需要升级到会员或者购买一个别名包请注意:Tutanota域名下的别名可能被关闭,不能被删除。关闭别名依旧会绑定在您的账户以备你下次启用。当您使用自己的域名时,则您可以删除别名并且创建新的别名。

收件箱规则

  • “收件箱规则” (过滤器): 点击“显示收件箱规则” 然后点击加号。弹出的对话框里会有三个选项:“区域”,“值”和“目标文件夹”。

    • 区域: 点击“笔”符号以定义哪个区域使用此规则。“发件人”,“收件人”,“抄送收件人”,“密送收件人”,“邮件主题”还是“邮件头”。
    • 值: 您可以输入邮件地址,域名邮件主题或者邮件头。参考“登录,捷径和头信息”来了解如何在Tutanota中查看邮件头。
    • 目标文件夹: 点击“笔”符号以定义收到符合条件的邮件时将它们移动到哪个文件夹。在添加收件箱规则之前, 您需要升级为会员
  • 对于收件箱规则我们支持 Javascript 正则表达式。你必须将表达式用斜线括起来/就像正则表达式的字面定义一样。
    更多信息请[点击]{regExpressionLink}

  • “通知”: 点击“显示”按钮和加号,您可以输入一个邮件地址,一旦您的Tutanota邮箱收到新的邮件则会向此地址发送通知。

推送通知

  • Tutanota允许您通过其他邮箱或者Android and iOS 应用接收通知。推送将会发送到您的手机甚至在您未登录的时候。
  • 若要管理邮件地址或者移动设备是否应该收到推送通知,点击这里→ “通知”。
  • 您也可以在浏览器设置中允许您的浏览器接收通知,但是您必须先登录Tutanota账户。
Appearance: language, theme, time format

Appearance

In Settings -> Appearance you can change the language of Tutanota, switch to the light or dark theme, change the time format and the start of the week of the calendar.

管理员设置

用户管理

User management

In 'User management' you can manage your account details. If you are using a paid subscription, you can also add and manage additional users.

创建新用户

User management

  • Click 'Add user' at the top of the user list. A pop-up opens where you can enter the 'Name' of the user, his 'Email address' and a 'New password' for logging in.
  • Please note: Each user gets their own mailbox and login so each user costs extra. If you simply want to add another email address, you can also add it as an alias which is already included in the Premium package.
管理已有用户

User management

  • Click the user you want to manage to see all available 'User settings'.
  • Click the adequate pen symbol to change the 'Sender name', the 'Password', the 'Global admin' status (Yes/No), 'Administrated by' (Global admin/Local admin), and the 'Status' of this user (Activated/Deactivated).
  • Please note: Users can not be deleted. If you deactivate users, you are no longer billed for these. You can also add the email address(es) of deactivated users as aliases to your account.
  • Global admins can access the user management and change the passwords of users that they have added to their account. Local admins see only the users that they have been assigned to administrate. They can manage these users, including changing their passwords. Changing of passwords for other users only works within one paid account. We at Tutanota have no access and cannot reset passwords.

User management

  • 'Second factor authentication': Click the plus symbol to the right to add a second factor for this user. Tutanota supports U2F and TOTP for 2FA. Once added all second factors are displayed here. You can delete them by clicking the cross symbol next to each added key.
  • 'Groups': Click on the plus symbol to add this user to a group. This option is only displayed once you have added a Group to your account. Refer to 'Groups: Local admin' to learn how to set up a group.
  • 'Contact forms': Click on the plus symbol to add this user to a contact form. This option is only displayed once you have added a contact form to your account. Refer to 'Contact forms' to learn how to set up a contact form.
  • 'Email aliases': Click on 'Show Email Aliases' to add alias email addresses or activate/deactivate existing aliases. Please note: Aliases with a Tutanota domain can only be disabled, but not deleted. When you are using your own domain with Tutanota, you can delete aliases with your own domain and add new ones.
  • 'Notifications': Click on 'Show' and you will see all email addresses and the IDs of mobile devices (via the Tutanota app) that receive push notifications about new mails received in the mailbox of this user. You can delete an entry if you do not wish to receive notifications to a particular email address or mobile device anymore.
全局设定

全局设定

  • “骚扰邮件规则”: 点击“显示”以显示所有已定义的规则。点击加号增加规则。您可以选择“总是接收”、“总是屏蔽”或者取决于特别的地址或域名以“丢弃”。请在配置骚扰邮件的黑白名单中找到更多细节。
  • “自定义邮件域名” :点击“显示”以显示所有已添加的自定义域名或者点击加号以添加,您可以添加任意多的域名。在Tutanota里使用自定义域名的相关细节.。在每个自定义域名后有一个“..."符号。当您点击你可以“设置一个抓取所有邮件的邮箱”或者“删除”这个域名。如果您选择了“设置一个抓取所有邮件的邮箱”,您需要选择一个邮件地址以接收所有被抓取的邮件。通常这由您的管理员设置,但是也可以是被您加入了您会员账户的任何一位用户。所有不能匹配任何现存地址的送往您域名的邮件将会被发送到“抓取所有邮件的邮箱”。
  • “安全”: 点击“笔”符号,您可以强制您的用户在您更改密码后更改自己的密码。请注意:只有会员账户的管理员可以重置他用户的密码,比如说,一个自定义域名下的很多用户。Tutanota作为邮件服务提供者因为安全因素不能重置您的密码
  • “审计日志”: 仅对会员账户管理员可见。它包括重要的管理动作,比如说,如果您为您的一位用户添加了一个两步验证,或者您更改了您用户的密码。
白标

When you order the whitelabel feature, you have two options: The whitelabel feature is already included in the Pro subscription. Alternatively, you can order it separately in your paid account. Your whitelabel domain can be any subdomain, and might look like 'secure.mycompany.com' or 'email.mycompany.com'. In order to setup your whitelabel domain you must be able to set the CNAME DNS entry of that domain.

How to whitelabel your secure Tutanota mailbox for business use

Whitelabel

  • 'Status': Click the pen symbol to activate the whitelabel feature for your Tutanota account.
  • 'Custom notification emails': Click the plus symbol to add a custom notification email for external recipients. When configuring the custom notification email, the admin can add a {sender} placeholder in both subject and body of the email to include the sender name. The admin must include a {link} placeholder in the body of the email where the link to the encrypted mailbox of the external recipient is automatically being added.
  • 'Whitelabel domain': Click the pen symbol to activate the whitelabel feature for your own domain. A pop-up shows up where you have to enter the following information (shown in the screenshots):

Activate whitelabel automatic

Activate whitelabel manual

  • Choose a subdomain of your own domain, at which you would like to reach the Tutanota login. This must be a subdomain, a main domain is technically not allowed. Create the subdomain by setting the CNAME DNS entry for that domain to point to login.tutanota.com at your domain hoster. The DNS entry should look like this: '< subdomain_name > CNAME login.tutanota.com'. Depending on your domain hoster you might have to set the fields 'name' to '< subdomain_name >', 'type' to 'CNAME' and 'value' to 'login.tutanota.com'. Keep in mind that the DNS changes may take a while until propagated.

  • Enter this subdomain under 'Whitelabel domain'.

  • 'Certificate type': Click on the pen symbol and choose 'Automatic (Let's Encrypt)'. Certificates for your domain will be issued and updated automatically.

  • 'Certificate type': Click on the pen symbol and choose 'Manual'. You need to get and update certificates for your own domain manually.

    • Upload your domain's SSL certificate chain and

    • your domain's private key to enable the Tutanota login at your domain. Both must be provided in PEM format (base64 encoded). The private key file content must start with the line "-----BEGIN RSA PRIVATE KEY-----" or "-----BEGIN PRIVATE KEY-----". The certificate file content must start with the line "-----BEGIN CERTIFICATE-----". In order to create a certificate chain from individual certificates create a file in a text editor. Then first copy your domain's certificate into that file and below that certificate any intermediate certificate or certificate bundle that was provided to you in addition to your certificate file. Your certificate chain file might then look like this:

      -----BEGIN CERTIFICATE-----
      (Your SSL certificate, e.g. from your_domain_name.crt)
      -----END CERTIFICATE-----
      -----BEGIN CERTIFICATE-----
      (Your intermediate SSL certificate, e.g. from intermediate.crt)
      -----END CERTIFICATE-----

Whitelabel domain customizations

  • 'Custom logo': Click the pen symbol to upload your logo. It will be shown in the top left corner (38x280 pixel) when you load Tutanota at your own domain.

Custom colors

  • 'Custom colors': Click the pen symbol to set the colors according to your own corporate design. If you don't set a color, the default color from the Tutanota style sheet will be taken.
  • 'Custom meta tags': Click the pen symbol to enter a meta tag: You can enter HTML code here to add a headline, text and a favicon.
  • 'Link to imprint': Here you can add a link to your Imprint.
  • 'Link to privacy policy': Here you can add a link to your Privacy Policy.
  • 'German language file': Here you can switch between the formal and the informal form of address ("Sie" instead of "du", only available for German).

Now you can open your custom domain in your browser and see the Tutanota login with your customizations. Please note that the customizations for your whitelabel domain are not visible in the Tutanota mobile apps and in the Tutanota desktop clients.

联系表:如何将安全连接添加到您的网站

Secure Connect - encrypted contact forms

Secure Connect - our encrypted contact forms allow you to be contacted confidentially as all messages are automatically end-to-end encrypted.

Create a new contact form

  • Click on 'Create contact form' on top of the list of contact forms. A pop-up shows up which lets you create a new contact form.

Create contact forms

  • 'Receiving mailbox': Click the user symbol (left) to select one user who should receive all emails sent via the contact form.
  • 'Responsible Persons': If you do not enter anything here, contact requests can be passed on to all users on your domain by the receiving mailbox.
  • 'Path': Enter a path to the link where your contact form should be displayed.
  • 'Language': Click the three-dot symbol to add another language to your contact form (e.g. French, German, Spanish). Visitors of your website will automatically see the language defined in their browser settings. Once you have added another language, a cross symbol appears so that you can delete any language you do not need anymore.
  • 'Page title': Enter a title for your contact form to be displayed on the website. A page title needs to be entered for all added languages.
  • 'Header', 'Footer', 'Help page': You can enter three different text fields either in rich text format or as HTML source code. You can switch between rich text and HTML by clicking on the pen symbol to the right. The entered text will be displayed on the contact form on your website.

The people making contact form requests on your website will have the option to provide their own private email address to which they will receive a notification when you respond, informing them that there is a message in their secure mailbox. To ensure that these notifications can be sent, make a TXT Record in the DNS settings for your whitelabel domain, with the value "v=spf1 include:spf.tutanota.de -all". They will still be able to communicate securely without this, but the notifications may not be received.

Manage existing contact forms

  • Click the contact form you want to manage.
  • Click the pen symbol to the right to edit this form. The pop-up shown above opens. You can manage all fields described under 'Create a local admin group'.
  • Click the copy symbol to copy this form. A new contact form pops up where you can change all required fields shown under 'Create a local admin group'. At least the 'Path' and the 'Receiving mailbox' must be changed as the new form must have its own web link and its own recipient.
  • Click the delete symbol to delete this contact form.
  • Click the Export button further down to export a CSV log of all contact form requests in a given period of time.
设置用户管理员和联系人表
  • The global admin can create a local admin group to add as well as manage administrators of users and contact forms. Please refer to 'Create a local admin group' for details.
  • The user who creates another user or contact form becomes the administrator of the created entity. More precisely, the admin group in which the user is member will become the admin of the entity. If the user is a global admin, then the entity is administrated by the global admins. If the user is a local admin (i.e. member of a local admin group), then that local admin group becomes the admin.
  • The global admin can change the administrator of a user by selecting a local admin group under 'Administrated by'.
  • Local administrators only see those users and contact forms that they administrate.
  • Even if an entity is administrated by a local admin group, the global admins can still administrate the entity.
  • A contact form is always administrated by the administrator of its receiving mailbox. So if a global admin changes the receiving mailbox of a contact form, the admin of this user mailbox becomes the administrator of the contact form.
订阅:为您的Tutanota账户订购更多功能

Subscription

  • Click on 'Upgrade' to upgrade your free Tutanota account to Premium, Teams or Pro. Look at the screenshot below to view the upgrading process.

Once upgraded you can add 'Extensions':

  • Please note: When you want to downgrade back to the free version, you have to disable all these extensions as they are only available to paying Tutanota users. This means, for example, that all your aliases must be deactivated. They will still be linked to your account so that you can reactivate them when you upgrade again at a later stage.
  • 'User accounts': You can manage your current user by clicking on the pen symbol or you can add more users to your account by clicking on the plus symbol.
  • 'Storage capacity': Click on the pen symbol to switch to another storage package in your account.
  • 'Email aliases': Click on the pen symbol to switch to another alias package.
  • 'Groups': Click on the plus symbol to add a local admin. Refer to 'Local admin' to learn how to set up a group.
  • 'Whitelabel': Click on the pen symbol to add the whitelabel feature to your account. This allows you to customize your account: login via your website, add custom logos & colors.
  • 'Sharing feature': Click on the pen symbol to book the sharing feature, which lets you share data (e.g. the calendar) with other Tutanota users.
  • 'Contact forms': After adding whitelabel, you can also add a contact form to your website. This allows visitors of your website to directly get in touch with you via Tutanota's end-to-end encrypted contact form.
  • 'Delete Account': Here you can delete the account. Your email address and aliases will be deleted and can't be reactivated. If you want to use your Tutanota email addresses in another account, it is important to enter the 'Take over email address' here. Then you can add the deleted email addresses to the stated Tutanota take over email account.
  • Downgrade back to Free: You can unsubscribe from Premium, Teams or Pro here. Next to 'Subscription', click the pen icon and select the Free plan.

Upgrade

  • Choose whether you are using Tutanota for 'Private' use or for 'Business' use. This differentiation is necessary for tax regulations.
  • Choose whether you want to pay 'Yearly' or 'Monthly'. When you choose 'Yearly', you get two months for free.
  • Click on 'Select' of the package you want to upgrade to. This takes you to the payment procedure.

Payment

  • Choose your payment method: Credit card or PayPal. Note: When choosing Tutanota for Business, you can also pay via invoice. The invoice will be sent to your Tutanota account and must be paid within two weeks time. In case of no payment being made, two reminders will be sent before the account is closed.
  • Enter your payment details.
  • Choose your country of residence.
  • Click 'Next'.

Confirm

  • Once all payment data is entered, a booking summary will be shown.
  • Check the summary and click 'Buy' to complete your order.
Payment

Payment

Go to Settings -> Payment to view and update your payment details.

  • 'Invoice data': Click on the pen symbol to update your address in case you are paying by invoice.
  • 'Payment method': Click on the pen symbol to choose another payment method. You can pay by Credit card or PayPal. Business users can also choose 'Purchase on account'.

本地管理员设置

管理已有本地管理员群组

Local admin

  • Click the local admin group you want to manage. To the right you have several options to manage this group:
    • 'Name': Click the pen symbol to change the name of the group.
    • 'Administrated by': Local admin groups have to be administrated by a Global admin.
    • 'Status': Click the pen symbol to activate/deactivate this group.
    • 'Group members': Click the plus symbol to add as many group members as you like. This should be at least one as the Group member is the local admin of all added administrated groups/users.
    • 'Administrated groups': This list contains all users administrated by the local admin(s) added under 'Group members'.
    • Log in with the group member account (here: Bob) to see all Setting options of the local admin.
创建本地管理员群组

Local admin

  • Click on 'Add group' on top of the group list. A pop-up shows up. The group type can be chosen as 'Local admin'. Choose 'Local admin' if you want one of your users (e.g. a project manager) to administrate all users working on this particular project. Set a name for this group. Click OK. You have created a local admin group. Refer to 'Manage an existing local admin' to find out how to add users to this group.
以本地管理员身份登录

Manage users

Local admin

  • Go to Settings → User management. You can see all users that this local admin administrates. Please refer to section 'Manage an existing user' to see all available administrative options.

Manage groups

Local admin group

  • Go to here in Settings .
  • Click the local admin you want to manage.
  • Manage a local admin: To the right you have several options to manage this local admin. The local admin has less options compared to the global admin who originally set up this group. You can see this by comparing the local admin options with 'Manage an existing local admin' (global admin options).
    • 'Name': Click the pen symbol to change the name of the group.
    • 'Status': Click the pen symbol to activate/deactivate this group.
    • 'Group members': Click the plus symbol to add as many group members as you like. This should be at least one as the Group member is the local admin of all added administrated groups.
    • 'Administrated groups': This list contains all users administrated by the local admin added under 'Group members'. The local admin cannot add anything here.

桌面客户端

如何安装Tutanota桌面客户端?

Windows:双击Tutanota应用然后跟着应用指导。
Mac:将安装包放入您想要安装的目录,然后双击解压。
Linux:下载然后右键点击AppImage以给予它运行权限。或者,您也可以在终端中使用命令chmod +x tutanota-desktop-linux.AppImage。之后应用将像其他可执行文件一样使用,不需要进一步的安装。您也可以把它整合进您的桌面或者启动器。

怎样把桌面客户端设置为默认邮件处理软件?

Windows: Go to Settings -> Desktop -> set "Default Email Handler" to "Registered". Then hit the Windows key, type "default" and choose "Default App Settings". In the settings window, choose "Tutanota Desktop" in the email row.

Mac: Go to the Settings -> Desktop -> set "Default email handler" to "Registered".

Linux: This depends on your distribution. Please refer to the relevant documentation. Useful keywords are "mailto handler", "protocol handler"

On all platforms, you may have to tell applications like your internet browser to use the system default mail app.

如果浏览器无法识别桌面客户端为默认邮件处理软件,我应该怎么做?

Sometimes the browser does not recognize the newly installed Tutanota desktop client as the default mailto app. If clicking a mailto-link does not open an email in the desktop client, please make sure that the Tutanota desktop client is activated as the default email app in your system settings as described above.

If everything is set up correctly, these instructions might help to troubleshoot:

Firefox

  • Enter "about:preferences" in the address field.
  • Go to "Applications" -> mailto set to "Tutanota Desktop" or "Standard"
  • Enter "about:config" in the address field
  • Set "network.protocol-handler.expose.mailto = true"
  • Set "network.protocol-handler.external.mailto = true"

Chrome

  • Enter "chrome://settings/handlers" in the address field
  • Deactivate all handlers for emails
怎样验证桌面客户端的数字签名?

Tutanota对Linux,Windows和Mac OS上的桌面客户端进行了数字签名。签名保证来自我们的客户端和任何升级未被篡改。一旦获得升级,客户端将自动检查数字签名是否有效。

您也可以使用openssl工具检查您手动下载的安装包的签名。它在Mac和Linux上应当是预装的,但是需要在Windows下手动安装。您可以点击这个链接获取OpenSSL

安装包的数字签名分为几个单独的文件:

进一步的详情,请参阅GitHub,第12至21行

How can I receive notifications with the desktop client?

You need to activate the 'Run in background' option to receive notifications from the desktop client. This option appears in your notification area on Windows and in the Tray on Linux.

When it is active, the desktop client will not terminate when all windows are closed and instead remain in the background to provide desktop notifications in case of incoming email or calendar alarms.

If you can't see the tray icon on Linux despite the app running and the 'Run in background' option being set to 'Yes', please refer to your distribution's documentation to enable tray icons or AppIndicators. On MacOS, this option is not visible, and the dock icon is always used to provide a context menu.

我应该如何卸载桌面客户端?

Windows: Hit the windows key, type "apps", choose the entry "Apps & Features". In the settings window, search for "Tutanota Desktop". Click it and then click the "Uninstall" Button.

Mac: Right-click the Application in the Applications folder and select "Move to bin". To remove the app cache as well, you need to delete the directory ~/Library/Application Support/tutanota-desktop/, for example via the terminal:

cd ~/Library/Application\ Support/
rm -r ./tutanota-desktop

Linux:

  • Delete the AppImage, then delete the file ~/.local/share/applications/appimagekit-tutanota-desktop.desktop and the directory ~/.config/tutanota-desktop/ if they're present.

  • If you want to remove the icons, too, open a terminal window and type

    cd ~/.local/share/icons/hicolor/
    ls **/*/appimagekit-tutanota-desktop.png
  • Make sure the output only lists tutanota-desktop image files, then type

    rm  -i **/*/appimagekit-tutanota-desktop.png